Cancellation Survey

Understand why customers cancel subscriptions, memberships, or services. This template gives departing clients a quick way to share reasons, satisfaction ratings, and suggestions. Use the insights to identify churn patterns and improve your offering.

When to use

  • Gathering exit feedback when a customer cancels a subscription or service.
  • Identifying recurring product, pricing, or support issues that cause churn.
  • Collecting suggestions on what could win former customers back.